Shipping Policy

Eligibility

By using our website, you confirm that you are legally permitted to enter into a binding agreement in your jurisdiction. If you are using this website on behalf of another person or business, you confirm that you have the authority to agree to these terms on their behalf.

Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, colours, specifications, and pricing.

However, product colours and appearances may vary depending on your screen or device. We do not guarantee that every product description or image will be completely accurate or error-free.

Product availability may change without notice. We reserve the right to discontinue products where permitted by law.

Pricing and Payments

All prices are displayed in the currency indicated on our website. Applicable taxes, shipping charges, and other fees will be shown at checkout where required.

We reserve the right to correct pricing or listing errors and update prices before an order is placed. If an error affects an order you have already submitted, we will contact you to resolve it as required by applicable law.

Payments are processed through the payment methods made available at checkout. By submitting an order, you confirm that you are authorized to use the selected payment method.

Orders and Cancellations

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted or shipped.

We may need to cancel or refuse an order for reasons such as product unavailability, suspected fraudulent activity, or a pricing or listing error, subject to applicable law. If payment has already been collected for a cancelled order, we will arrange an appropriate refund.

If you wish to change or cancel an order, please contact us as soon as possible. Changes may not be possible once an order has been processed or shipped.

Shipping and Delivery

We aim to process and ship orders within the timeframes stated on our website.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Delays may occur because of carrier issues, weather, customs, or other circumstances outside our reasonable control.

Shipping fees, delivery options, and estimated delivery times will be displayed at checkout or in our shipping policy.

Customers are responsible for providing accurate shipping information. Please contact us promptly if you notice an error in your shipping address.

Your rights regarding delayed, lost, or undelivered orders remain subject to applicable consumer protection laws.

Returns, Exchanges, and Refunds

Our Returns and Refunds Policy explains the conditions and process for returning products, requesting exchanges, and obtaining refunds.

Please review that policy before placing an order.

Nothing in these Terms and Conditions limits any consumer rights that cannot legally be excluded under applicable law.

Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, and other Shopify-supported services.

We are not responsible for the content or practices of independent third-party websites. Your use of those services may be subject to their own terms and privacy policies.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as described in that policy and as permitted by applicable privacy laws.

Please review our Privacy Policy for details about the information we collect, how we use it, and your privacy rights.

Product Use and Safety

Customers are responsible for using purchased products according to the applicable product instructions and safety guidance.

Fitness Theory does not guarantee specific fitness, performance, or health results from the use of its products.

If we offer products that require special safety precautions, customers should follow the manufacturer's instructions and warnings.

Nothing in this section excludes any product safety obligations or legal responsibilities that apply to us.

Limitation of Liability

To the extent permitted by applicable law, Fitness Theory will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and statutory warranties.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our business, website, products, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date. Changes will apply as permitted by applicable law.

We encourage customers to review this page periodically.

Governing Law

These Terms and Conditions are governed by the laws applicable in Ontario, Canada, where applicable, together with any applicable federal laws of Canada.

Nothing in these terms removes any mandatory consumer protection rights that apply in the jurisdiction where a customer resides.